1. Overview
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original packaging with all included accessories and manuals.
Please note: Heavy machinery or customized technical tools cannot be returned once opened and operated, unless a manufacturing defect is proven.
3. Damaged or Defective Items
If you receive a damaged, broken, or defective tool, please contact us immediately at Contact@fermarke.com within 48 hours of delivery. Please provide your order number and clear photo/video evidence of the damage. We will arrange a free replacement or a full refund for defective items.
4. Return Shipping Costs
For Defective/Wrong Items: FERMARKE will cover 100% of the return shipping costs.
For Customer Remorse (Changing your mind): The customer is responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.
5. Refunds Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
6. Need Help?
For any questions related to refunds and returns, please contact our dedicated support team at: Contact@fermarke.com